CAREERS

COMPANY:   

Confidential (A Leading Security Solutions Company)

TITLE:           

Information Technology (IT) Associate

 

LOCATION:   

Taguig City, Philippines

 

POSTED:     

14 December 2021

IMPORTANT: TO APPLY FOR THIS ROLE, MESSAGE US ON OUR FACEBOOK PAGE.

Our team is growing.

 

We are looking for a driven self-starter who has at least a minimum of three (3) years experience in IT support environment. The appropriate candidate for this position would possess a strong business acumen working independently and across teams. We are looking for a driven self-starter who can collaborate across all levels and teams within the organization. Effective written and oral communication is a must. Experienced in working within an Agile tech environment is a plus

GENERAL SUMMARY:

The primary responsibilities of the IT Associate include providing tech support to the company.

JOB DEFINITION:

This role covers delivery of tech support services including installation, consultation, troubleshooting, user assistance. Functions may include diagnosing and resolving problems in response to IT-Operations reported incidents; installing, troubleshooting, and maintaining hardware and software; performing backup and recovery operations.

TYPICAL DUTIES:

Perform administrative and technical procedures on information systems and maintains documentation that covers multiple functional areas:

Infrastructure:

  • Ensure security of network assets.

Applications:

  • Maintain familiarity with installed software, as well as SaaS tools used by the team. Understand the standards and procedures of these software programs and SaaS tools; and provide technical guidance to other staff.

User Success:

  • Provide technical support of workstations and laptops and technical guidance to the team.

EDUCATION & EXPERIENCE:

The appropriate candidate for this position would possess a strong business acumen working independently and across teams. We are looking for driven self-starters who are able to collaborate across all levels and teams within an organization. Effective written and oral communication is a must.

  • Bachelors Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience.

  • Minimum of three (3) years’ experience in IT support environment.

  • Familiar and experienced with Cybersecurity relevance to IT-Operations.

  • Experience with Office 365 preferred.

  • Advanced understanding of Microsoft product suite

  • Ability to work collaboratively as part of a team, and to interact effectively with colleagues, management, as well as external constituencies (i.e. IT vendor partners). 

  • Excellent written and verbal communication skills. 

  • Ability and willingness to work in Bonifacio Global City.